The same principles work with coworkers and others.Įvery communication process is made of four basic elements: sender, message, receiver and interpretation. Let clients know that you care for them and their animals and that your primary motive is not simply collecting your fee. Show interest in your clients' personal lives, compliment them on how they care for their animals and encourage them to ask questions. Trust and rapport with clients must be established as well as earned. Gender-related differences also are evident in psychological conditions, such as those exhibited by a distressed client. Understanding these differences will help you communicate with staff members and clients. In a veterinary practice, these differences can lead to problems between men and women working together, particularly in cases of crisis where the male DVM might make snap decisions and not ask for assistance. Women want to give and receive emotional support so they can solve problems for themselves. Men want to solve problems and not think about emotional consequences. This results in male directness and female indirectness and affects how men and women communicate. Women have more difficulty than men keeping emotions apart from thought. Men think and reason in a linear fashion and women tend to draw on many factors, put them together and then draw conclusions. What this means, regarding communication, is that men are able to compartmentalize or separate subjects and emotions whereas females are not as able. Women primarily are right-brain thinkers and men primarily use the left side of their brains. It is well-documented that male and female brains differ. Much has been written concerning gender differences in communication patterns. Be aware of your neighborhood, especially if people from different cultures make up your clientele. Your training also has concentrated on communicating with other veterinarians, so be sure the person you are communicating with understands what you are trying to say.Ĭultural and educational background should be considered. Communication with a client who is a doctor, farmer, lawyer, laborer, housewife, student or child will require different methods. Know whom you are talking to, paying special detail to the education and position of your audience. Speaker and management consultant Marilyn Moats Kennedy describes the age demographic groups as follows: This can relate not only to the message itself and your means of delivering it but to your body language and personal appearance. Each group might require a different approach to the same message. My advice: Learn to communicate to people depending on the many attributes they present to you in practice.Īudience age demographics are typical communication features. That's why delivery is equally important. But failing to understand differences between people and their communication styles can skew your message. How we act, look, dress and smell plays an important role in our physical presentation. Communication connects you with your patients, their owners and colleagues to share plans, brainstorm on problem solving and transfer information. Years of study and knowledge amount to nothing if veterinary graduates fail in the communication department.
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